Dropzone Management for Enterprise Admins


The SendSafely Dropzone is one of our most popular features - a simple and secure file drop that allows your customers to easily upload sensitive files and confidential documents. Until now, only the SendSafely user who owns the Dropzone was able to manage the list of users who have access to uploaded files. 

As our larger customers began to deploy and manage multiple Dropzones within their organization, it became evident that we needed to provide a more streamlined and centralized way to administer Dropzone user lists. With our latest Dropzone API update, SendSafely enterprise administrators can now manage recipient lists for any Dropzone in their SendSafely portal. 

Every Dropzone is set up under a single SendSafely account, who is designated as the Dropzone Owner account. Most companies opt to use a team alias, like secureupload@company.com, as the owner account and then add individual named users as Dropzone recipients. Previously, the ability to add and remove recipients were limited to the owner account login. 

In order to manage a Dropzone as an enterprise administrator, navigate to the Enterprise Console (linked under the Account menu) and locate the Dropzone owner in the Active Users list. Use the Search option in the top right corner if you can't easily locate the user in the list. 

Click the View button on the row for the user, then select the Profile option as shown below

Screen Shot 2018-11-09 at 2.42.38 PM

Once you are on the user's profile page, select the Dropzone option under the Settings menu on the left side of the screen.


  • To add a new recipient, type the user's email into the "Add a user email" text box. (Dropzone recipients must be existing SendSafely users.)
  • To remove recipients, click the X next to the user's name from the recipient list. Note that removing a Dropzone recipient does not remove or inactivate the user from the SendSafely portal, just that specific Dropzone. 

Currently enterprise administrators can only add and remove recipients, so the other configuration settings on the profile page are read only. The ability to update additional settings is planned for the near future and will be announced in an upcoming release.


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