Zendesk agents using the SendSafely Agent App can now send secure messages in addition to (or instead of) file attachments. This feature is ideal for cases where an agent needs to send...
SendSafely Workspaces are now archived for 30 days prior to being permanently deleted from the platform. This new feature provides the ability for users to restore an archived Workspace should...
This blog post illustrates how to use a SendSafely Dropzone and our Secure Package Export Utility to automatically move received files into Google Drive for permanent storage or access by other...
SendSafely can now be used to shield your ticketing platform from inadvertently collecting and storing unwanted and unsolicited Personally Identifiable Information (PII) submitted by customers. ...
Workspace collaborators can now easily rearrange multiple files and folders within a Workspace using the "Move" menu option. Simply select the items you wish to move and choose the destination...
Workspace Owners and Managers can require collaborators to authenticate using an SMS pin in addition to email verification for extra protection against un-authorized access. SMS verification can...
SendSafely now offers a view-only setting for safeguarding customer PII and other sensitive data submitted to a Dropzone. The new "Restrict File Download" feature blocks the download, save and...
SendSafely is now listed in the Azure Active Directory application gallery, which makes setting up and managing user access via Single Sign On (SSO) a breeze.
The latest version of the SendSafely for Salesforce Service Cloud app is now available in the Salesforce AppExchange. This new version has a number of feature enhancements for improving usability...
In normal times, NES Digital Service (NDS) is focused on developing digital services that transform the way health and care works in Scotland. During the COVID-19 pandemic, NDS was asked by the...
Our popular Zendesk Sidebar App now allows agents to preview PDFs and most images directly from the Zendesk console without having to locally save the file.
This week we are launching a number of updates to the Received Items page aimed at users of our popular Dropzone feature. These improvements are designed to increase the efficiency and...
StreamSaver is now available for beta testing to all current customers using the Chrome web browser. StreamSaver is a new option that speeds up the download and decryption process for large files...
A new Limited Contributor role is now available for SendSafely Workspace collaborators. Limited Contributors can view and upload files, but are not able to edit or delete files and folders in the...
With the increased focus on data privacy and security worldwide, many countries now regulate the use and protection of personal data through federal and state laws. A number of these laws and...