A customer uploads a file to one of your Salesforce cases. Or a Zendesk ticket. Or Freshdesk. In that instant, two things become true — and both are problems.

We're excited to introduce SendSafely Halo for Ada, a seamless way for Ada-powered support experiences to securely collect files from customers without exposing sensitive data or disrupting the...

Most Sovereign AI discussions focus on models, where they run and who can access prompts. But the bigger risk sits upstream in the data pipeline. By the time customer data reaches your sovereign AI,...

AI is being wired directly into your business:  your CRM, your support tools, your internal systems. And in most cases, it’s being given access to your customers’ data to make that work.

SendSafely...

In our recent post on vibe coding platforms, we covered the growing security risks in the AI stack. This is the other half of that story: what happens when you connect those platforms directly to...

We’re continuing to expand Preview All across the SendSafely platform, bringing a faster, more seamless way to view files in Workspaces. This latest release delivers the same streamlined preview...

For financial services organizations, secure file exchange is only half the equation. The other half, and often harder part is compliance. From FINRA to SEC requirements, firms must not only protect...

Vibe coding platforms are changing how software gets built. But recent AI security headlines is a timely reminder: speed and convenience don’t come with a security guarantee. Your customers'...

When most people talk about Sovereign AI today, they mean running a local large language model on your own hardware — keeping AI computation off the cloud and away from the hyperscalers. It solves a...

Last year, we warned that attackers targeting the Salesforce ecosystem would not stop there, and that it was increasingly likely they would expand to platforms like Zendesk. While the attacks on ...

We’re excited to introduce Workspace deeplinking, a new capability that links Workspace collaborators directly to a specific folder or file using a dedicated URL.

SendSafely Actions just got more flexible. We’ve introduced a new event that triggers when a recipient is added to a transfer package or workspace.

We’re excited to announce an update to our SCIM-based user management API that gives IT teams centralized control over admin rights in SendSafely via Okta. You can now manage SendSafely admin access...

Big news in the customer experience world: Zendesk has announced a definitive agreement to acquire Forethought, the AI-powered customer experience platform known for its self-improving agents and...

Workspace collaboration works best when everyone stays in sync, but until now, notification settings were entirely up to each individual user. We’re excited to announce new capabilities for Workspace...