SendSafely & AI: Building secure data exchange into your AI deployments

Deploying AI tools should be exciting, not anxiety-inducing. Yet as organizations rush to implement artificial intelligence, many overlook a critical vulnerability in their AI architecture: the security of sensitive information.

The AI Security Challenge

AI tools introduce unique security requirements that traditional security approaches don't adequately address. Unlike conventional software, AI systems need to:

• Ingest large volumes of data, including sensitive data as part of training and knowledge base creation
• Process regulated information from multiple sources
• Collect sensitive customer information through automated workflows
• Maintain privacy and compliance across all interactions

Without proper security controls, these data flows create significant vulnerabilities. In fact, according to HiddenLayer’s 2024 AI Threat Landscape Report, 77% of surveyed companies reported breaches to their AI in the past year. SendSafely closes this gap by providing end-to-end encrypted channels for all sensitive data movements.

Whether you're building custom AI solutions or deploying third-party tools, SendSafely provides the essential security layer that protects your most valuable data throughout the AI lifecycle.

When Building Custom AI Solutions..

Whether you're building an internal chatbot, training a custom large language model, or developing proprietary AI tools, SendSafely addresses three critical security challenges:

1. The PII Protection Problem

Personally Identifiable Information (PII) and other sensitive data elements require the same protections when processed by AI as they do when processed by humans. Training data often contains sensitive PII that requires protection. Our platform provides:

• End-to-end encryption from the moment files leave the source
• Zero-knowledge architecture where even SendSafely cannot access unencrypted content
• Automatic expiration settings to enforce data minimization principles
• Detailed access logs for compliance documentation and security auditing

2. The Secrets Management Problem

AI development frequently requires sharing API keys, credentials, and backend access information with developers, integration partners or AI agents themselves. SendSafely ensures:

• Secure transmission of authentication secrets via encrypted channels
• Time-limited access to credentials with automatic revocation
• Complete audit trails of who accessed sensitive information and when
• Field-level encryption for structured data containing credentials

3. The Large File Problem

AI training demands massive datasets – often far exceeding email attachment limits or standard file sharing capabilities. SendSafely enables:

• Secure transfer of files up to 100GB (perfect for training datasets, document repositories, and code bases)
• Batch uploading of multiple files with a single secure link
• Organized Workspace structures for categorizing knowledge base materials
• Granular access controls to limit which development teams access specific training materials

Even when working with external partners to build AI solutions, SendSafely ensures your confidential data and access credentials remain protected throughout the development lifecycle while enabling the seamless collaboration required for successful AI implementation.

When deploying third party AI tools..

Organizations deploying third party AI tools such as chat bots and AI agents face a critical decision: how to protect information flowing in and out of AI systems. SendSafely's solutions enable fully automated, secure collection of sensitive documents without human intervention while maintaining security, transparency, and oversight capabilities. The AI agents or chatbots don't see or collect sensitive data, but instead serve up a SendSafely secure link to act as a blind third-party via end-to-end encryption.

SendSafely offers multiple integration paths:

Native AI Platform Integrations

Our turnkey integrations with leading AI platforms create immediate security benefits with minimal setup:

• Intercom's Fin AI agent: Seamlessly collects encrypted customer documents during AI-driven conversations
• Zendesk Messenger: Enables secure file collection during automated support sessions within Messenger

Universal Chatbot Connector

For organizations using other custom or third-party chatbots, our Universal Chatbot Connector provides a standardized way to add SendSafely's security to any conversational AI:

• Works with virtually any chatbot platform that supports webhook integration
• Enables secure document collection directly within chat flows
• Maintains end-to-end encryption throughout all interactions
• Provides consistent security across diverse AI tools

To learn more about our Universal Chatbot Connector visit our help center for complete documentation.

The Technical Foundation

SendSafely's seamless AI security is built on a robust technical foundation:

• OpenPGP implementation with AES-256 encryption ensures cryptographic security that meets the highest standards
• REST API and comprehensive SDKs in Python, Node.js, Java, and .NET create flexible integration options
• Webhook support enables AI systems to process secure content while maintaining end-to-end encryption
• DLP integration enforces governance policies before AI ingestion
• Compliance certifications including SOC 2 Type II, HIPAA, GDPR, and CCPA support regulatory requirements

Getting Started with Secure AI

Whether you're building AI systems from scratch or deploying third-party AI tools, securing the data flow is essential for responsible AI implementation. SendSafely provides the missing security layer that bridges the gap between powerful AI capabilities and stringent data protection requirements.

Ready to secure your AI deployment? Contact us at success@sendsafely.com to learn how SendSafely can protect your AI data flows while enabling innovation.