Big news in the customer experience world: Zendesk has announced a definitive agreement to acquire Forethought, the AI-powered customer experience platform known for its self-improving agents and multi-channel automation. The deal is expected to close by the end of March 2026.
Congratulations to both teams on this exciting milestone. We're thrilled to see two companies we work closely with joining forces.
SendSafely supports both platforms today
Here at SendSafely, we are committed to providing secure data exchange wherever your customers interact with your support teams. That includes both Zendesk and Forethought.
SendSafely HALO is our integration suite for AI-powered customer service, and it already works with both platforms. HALO adds a secure, end-to-end encrypted upload experience directly inside the chat window. Customers can drag and drop sensitive files without leaving the conversation, and everything is encrypted before it leaves their device.
For Zendesk specifically, we also offer our Agent Sidebar App, Portal Widget and Dropzone Connector for Zendesk Messaging for secure file exchange across every support channel.
What this means for you
Whether you're a current Zendesk customer, a Forethought customer, or using both, SendSafely has you covered. As these two platforms come together, SendSafely will continue to be the security layer that keeps sensitive data protected throughout the entire customer service journey. We look forward to continuing our work with both teams to help organizations deliver secure, world-class customer experiences.
If your organization uses AI chatbots or automated support workflows and needs a secure way to collect sensitive files from customers, we'd love to show you how HALO can help. Contact us at sales@sendsafely.com or visit sendsafely.com/halo to learn more.
SendSafely: Integrated File Transfer for the Apps you Love
If you are looking for a secure way to send or receive files with anyone, or simply need a better way to transfer large files, our platform might be right for you.