Our Zendesk Sidebar App now includes the option to automatically add hyperlinked text instead of an un-formatted SendSafely URL when agents send outbound files to users. This neatly formatted link enhances the visual appearance of the ticket reply when viewed by the customer.
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Once enabled, the old behavior of adding an un-formatted SendSafely Link is replaced with adding a text-based hyperlink that simply says "Use this link to access the attached files".
Old Behavior (un-formatted SendSafely Link)
New Behavior (text-based hyperlink)
An overview of our Zendesk integration and instructions on how to install/setup each component can be found in our Online Help Center.
SendSafely: Integrated File Transfer for the Apps you Love
If you are a Zendesk customer looking for a secure way to transfer files with customers, or simply need to send large attachments using Zendesk, our platform might be right for you.